Question 1

Hualalai Resort Work Rules

Accepted Answer

All of us here at Hualalai Resort take special pride in the appearance of our Resort and are sensitive to the experiences and perceptions of our residents and guests. We ask the same of you as you enter the property to work on various projects.

1. Work Hours:
Monday through Friday, 7:00am to 5:00pm.
No power tools or machinery to be used before 7:30am.

2. Special Work Request:
Saturday - Contractor Work is not permitted.
A Special Work Request may be granted, subject to review and with prior written approval. Work Hours: 8:00 am to 5:00 pm.

3. Rules of Conduct:
Your job site will always be within hearing range of golfers, residents and other guests, therefore behavior at Hualalai Resort by all Contractors, their employees, Subcontractors and their Agents is to be professional and courteous at all times. Any behavior or other interaction with residents or Resort guests that is deemed inappropriate and results in a negative resident or guest experience will not be tolerated. The Hualalai Resort Security or HCA Community Association will take immediate action upon notification of any such behavior. This action may include removal of the offending worker(s) either temporarily or permanently.

Proper dress attire (shirts, shoes, etc.) should be worn at all times while on Resort property.
Loud or abusive language and loud noise will not be tolerated.
Avoid “revving” your engine and refrain from sounding (“honking”) vehicle horn.
Radios at job site must be kept at a reasonable volume so they do not impact the golf course, residents or guests. Keep the volume of your radio low, so that it can only be heard inside your vehicle.
No alcoholic beverages are permitted and no drinking or “pau hana” parties are permitted on property. Illegal drugs, narcotics or weapons are prohibited on Resort property.
Random vehicle inspections will be conducted.
Contractors and their employees will abide by any direction from Resort Security.

4. Resort Access:
All construction traffic, including General Contractors, their staff/employees, subcontractors, and material vendors, enter and exit through the designated resort entrance gates.

Construction access on the resort are from 7:00am – 5:30pm, Monday to Friday. Special Work Request access, 8:00 am to 5:00 pm
For safety reasons, please refrain from parking along the resort entrance and surface streets.
Waiting vehicles parked along Kona Village Road MUST be parked off the roadway with all four wheels on the shoulder.
Other special needs to access the construction entrance must be approved with advanced arrangements.

5. Contractor Permits:
Each vehicle must have a current Contractor Permit to enter the Resort property. The Contractor permit must be displayed on the rearview mirror at all times while on Property.

All requests must provide proof of insurance, vehicle registration and State issued drivers license (United States) for permit issuance.

Permits are non-transferable. Permits must not under any circumstances be duplicated, copied or used in any manner than the intended use. Permits are the Property of Hualalai Resort, HCA Community Association.
There will be no cost for company vehicles or the first personal vehicle if used for transportation to jobsite. The fee for a second personal vehicle is $30.
There will be a $30 replacement fee for a lost permit.
Revocation of a contractor permit for violation(s) to the rules herein is subject to review for reinstatement and a fee of $100.
Contact the HCA Community Assistant Manager 808-642-2473 and Resort Security at 808-325-8325 to report a lost, stolen or revoked contractor permit.
Contractors must surrender all expired, terminated, invalidated permits to the HCA Community Assistant Manager or Resort Security immediately.
Permits that will be issued to the contractors are responsible for the following: review & discuss the Hualalai Resort Contractor Rules with employees and subcontractors.
All-Terrain Vehicles (ATV) or Utility Task Vehicles (UTV) are permitted for use within the resort. Contractors must provide proof of insurance and operator driver license. The operator must abide by the resort road safety rules and comply with the state and federal safety requirements.

6. Parking:
Parking is limited at the Resort. Vehicles are not allowed to park on roadways, obstruct hydrants or driveways. Parking on grass is strictly prohibited. If damage occurs to the landscaping or irrigation system, the individual or company responsible will be charged for the cost of repairs. Hualalai Resort Security enforces our parking policies and violators are subject to citation or being towed at their expense. Any vehicle that receives 3 citations during the calendar year will lose access to the Resort. A $100 fine will be assessed along with temporary suspension of the pass. Overnight parking is not allowed, unless approved by Hualalai Community Association.

7. Road Safety:
Road safety in the Resort is vital. Contractors, their employees, subcontractors and their agents will abide by the following:

Observe all posted speed limit and traffic control signs.
Yield to pedestrians and golf carts at crossings.
Keep hydrants and fire routes clear of obstruction.
Do not obstruct driveways.
Do not use private driveways or landscaped areas as a turnaround.
Transporting Equipment: We expect that heavy equipment use of resort roadways be kept to an absolute minimum. The only heavy equipment allowed is forklift or backhoe that can travel at roadway speed; however a front escort is required for safety and forks need to be properly stowed during travel. At a minimum, you can expect that there will be times during periods of high occupancy when heavy equipment travel on resort roadways will not be allowed.

8. Resort Facilities:
Resort facilities are not to be used by construction personnel which includes the use of or the taking of food from the Golf Course Comfort Stations, swimming at pools, ponds and hotel/resort beach front. Resort Security will remove violators from the property.

9. Use of Hualalai Trading Company and Hualalai Coffee Company:
Seating areas are reserved for Resort guests and residents only. Please inform your employees that they are welcome to patronize the Trading and Coffee Company, however all food and beverages are to be consumed back on their job site. Failure to abide by this rule is sufficient cause to be removed from the facility by Resort Security.

10. Safety:
Contractors will perform their work safely by following the requirements of all Legislated State and Federal Standards, and the Contractor’s own Health & Safety Program. Any and all unsafe conditions or hazards encountered while performing your work should be reported to HCA Community Assistant Manager or Resort Security as soon as possible.

11. Trash:
Manage your jobsite trash and construction debris. At the end of each workday, the Contractor should check for debris that has blown into areas adjacent to the job site, such as natural lava buffers or adjacent lots.

12. Dust Control:
Each Contractor is responsible for dust control on their projects. Roadways must also be kept clean of mud, dirt, and gravel.

13. Spillage:
Each Contractor is responsible for any type of spillage on Resort Property. Please notify Resort Security at 325-8325 and request roadway traffic control if needed. All spills must be cleaned up immediately.

14. Restroom:
Each Contractor must provide toilet facilities for their employees.

15. Water:
Usage of water drawn from Fire Hydrants is prohibited unless authorized with a written consent from Hualalai Construction Department. A water source for dust control will be designated by Hualalai Construction Department.

16. Landscaping:
Natural open space, established landscape, and hardscape must be protected from damage prior to the startup of any project. Contractors are responsible for repair or replacement of any damaged landscaping, irrigation or hardscapes.

Any plant material being brought on to the resort must complete a Hualalai Community Association Coqui Frog Treatment form and submit it to security personnel upon arrival.

17. Animals:
All animals are prohibited on the jobsite.

18. Insurance:
Contractors working at Hualalai Resort are required to provide, prior to commencement of any project, a Certificate of Insurance.

19. Emergency:
In the event of an emergency, the Contractor should call Resort Security immediately at 808-325-8325.

If you have questions or special needs that have not been addressed, please contact:

HCA Community Manager
jamie@hualalaihoa.org
808-313-0595

Question 2

No-Work Schedule

Accepted Answer

2026 No-Work Schedule

Question 3

Required Documents

Accepted Answer

​​​If you submitted a Permit Request Form and uploaded your documents via the form, you are all set.  If you did not upload or upload was unsuccessful, please email the required documents below to the HCA Community Assistant Manager. Contact info below.

CONTRACTORS / VENDORS

Copy of your company's Certificate of Liability Insurance (current & unexpired) View the next FAQ for HCA Required Coverage.
Vehicle Insurance (current & unexpired)
Vehicle Registration (current & unexpired)

PROPERTY MANAGERS

Fully executed Property Manager Assignment & Approval Form (below)
Copy of your company's Certificate of Liability Insurance (current & unexpired) View the next FAQ for HCA Required Coverage.
Vehicle Insurance (current & unexpired)
Vehicle Registration (current & unexpired)

Hualalai Community Association
admin@hualalaihoa.org
808-642-2473

Question 4

COI - HCA Required Coverage

Accepted Answer

Contractors Required Coverage
Type of Insurance: General Liability
General Aggregate (Per Project): 2,000,000
Products/completed operations Aggregate: 2,000,000
Each Occurrence: 1,000,000
Personal/Bodily Injury: 1,000,000
Fire Damage (any one fire): 50,000
Medical Expense (any one Person): 5,000
 
Vendors Required Coverage
Type of Insurance: General Liability
General Aggregate (Per Project): 1,000,000
Products/completed operations Aggregate: 1,000,000
Each Occurrence: 500,000
Personal/Bodily Injury: 500,000
Fire Damage (any one fire): 25,000
Medical Expense (any one Person): 2,500
 
Additional Insured List
Hualalai Common Equity Holdings, LLC, Hualalai Investors, LLC, its subsidiaries, affiliates, officers, Directors, trustees, employees, agents

Certificate Holder
Hualalai Common Equity Holdings, LLC
Hualalai Investors, LLC
Attn: Hualalai Community Association

Question 5

Permit Fees & Fines

Accepted Answer

Permits are non-transferable. Permits must not, under any circumstances, be duplicated, copied or used in any manner than the intended use.​ Contact the HCA Community Assistant Manager at 808-642-2473 and Resort Security at 808-325-8325 to report a lost, stolen, or revoked contractor permit.​ Contractors / Vendors must surrender all expired, terminated, invalidated permits to the HCA Community Assistant Manager immediately.

Permit Issuance Fees
There will be no cost for company vehicles (under 10 vehicles) or the first personal vehicle if used for transportation to jobsite. The fee for a second personal vehicle is $30.

If you are a contractor or vendor that will process 10 or more passes for your company, we will be charging $50 per pass, payable to the Hualalai Community Association. Payments can be made via cash or check.
 
Violation Fine
Contractors / Vendors may access the resort from 7:00 am to 5:30 pm. Vehicles are not allowed to park at the main entrance, on roadways, obstruct hydrants or driveways. Parking on grass is strictly prohibited. $100 Fine will be assessed along with temporary suspension of the pass.
 
Lost Permit​ Fee
There will be a $30 replacement charge for a lost permit.
 
Revocation / Reinstatement of Permit​ Fee
Revocation of a permit for violations(s) to the rules herein is subject to review for reinstatement and a fee of $100.​

Question 6

Drivers & Vehicles

Accepted Answer

Drivers
To protect your identity and the identity of your employees, do NOT upload or submit any driver's licenses via the online forms.
​
ALL driver names must be registered with Hualalai Resort prior to obtaining a Permit Pass.
ALL driver requests must provide proof of a current and unexpired state issued driver's license (United States) for permit issuance when picking up the permit.
Authorized drivers will be asked to present their driver's license (current & unexpired) at the Security Gate prior to entry. (State issued- U.S. driver's license, NO international driver’s licenses accepted)
Supervisors may be contacted to confirm driver authorization.

Vehicles
ALL requests must provide proof of current and unexpired vehicle insurance and vehicle registration.
Supervisors may be contacted to confirm vehicle authorization.​​​
To minimize violation of Hualalai Resort Work Rules and to reduce Permit Fees/Fines to you, it's suggested that companies have their employees carpool to work sites.​
​​​​​​

Question 7

Permit Processing Time & Pick Up

Accepted Answer

Permit requests will not be expedited.

The HCA Assistant Manager will contact you when your passes are ready for pickup. ​Authorized Persons can pick up permits at the HCA Construction Office.​
​
Directions to the HCA office is as follows: 
From the Hualalai main Greeter/Security station as you are coming into the resort
Make the 1st left AFTER the Security station following the sign for Lipoa Place / Shoreline Public Access.
Go past Lipoa Place and follow sign for Shoreline Public Access
Entrance to the Construction Office (HCA) will be on your left.​

Question 8

Work Hours & Accessibility

Accepted Answer

Contractors / Vendors may access the resort from 7:00 am to 5:30 pm. Construction work hours are Monday through Friday, 7:00am to 5:00pm. 
Contractor vehicles must enter and exit through the construction gate during the hours of 7:00 am through 11:00 am. After 11:00 am, construction traffic will enter and exit through the main entrance gate.
No power tools or machinery to be used before 7:30am.

Question 9

Request for Weekend Work Permit

Accepted Answer

Weekend work requires a special permit and authorization.  Please download and complete the Weekend Work Permit and email is to the HCA Manager for review and approval.  Mahalo.

Jamie Bergsma
HCA Manager
jamie@hualalaihoa.org
808-313-0595

Question 10

Plants Brought In & Coqui Treatment - Bill of Lading

Accepted Answer

Effective July 15th, 2026, all landscaping companies will be required to have the HCA - Fillable Bill of Lading.pdf filled out prior to bringing in plant material. Any plants not treated for coquis will be turned away. If found after plants are brought in, you will be responsible for treatment.

The old Plants Brough In - Bill of Lading form will no longer be accepted. Thank you for your cooperation.

Question 11

Submit Button Not Working

Accepted Answer

1. If the submit button is not working, please ensure all required fields (*) are filled in.

2. If you are uploading documents, please ensure the documents are completely uploaded or try uploading them again. Upload fields are not mandatory. After submitting the form, you can email your documents by scrolling to the Submit My Documents section on the confirmation page.

3. If you are still unable to submit the form, please try refreshing the page.  After refreshing, complete the form and try submitting the form again.

4. If the issue persists, please contact us.

Question 12

Document Upload Issues

Accepted Answer

Upload fields are not mandatory.  If you're experiencing issues uploading your documents, complete and submit the form without uploads.  On the confirmation page, scroll down to the Submit Your Documents section and submit your documents via email.

Question 13

Need more help?

Accepted Answer

Contact us at admin@hualalaihoa.org.

Question 14

Compliance Agreement - Coconut Rhinoceros Beetle

Accepted Answer

Contractors / Vendors must be compliant on the County training and education of preventing the spread of  Coconut Rhinoceros Beetle.  All Contractors and Vendors with trades in landscaping installs, maintenance, and plant supply and delivery must be submit the county Compliance Agreement to Prevent the Spread of Coconut Rhinoceros Beetle to HCA prior to any work being performed on Hualalai Resort property.  Mahalo.

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HOW CAN WE DIRECT YOU?

New Permit Process Coming Mid September

Permits

Permit Renewal Periods (Bi-Annual)

CONTRACTORS

VENDORS